The COST Case:
Buying-In already aligned and compliant PCAP products to form the foundation of your Best Practice Implementation
Project is significantly less expensive to you than developing your own material from scratch.
The numbers included below are conservative estimates of the time/effort required.
[Assumption: The internal fully loaded cost per IT person varies between US$35 - US$45 in large company IT Departments, we have used a $40 benchmark]
IT Governance and Management System Framework Development Cost:
Implementing ITIL Service Processes in isolation without a clear IT Governance Model and an effective Management
System Framework in which the service processes can operate effectively is a common failure point of many best practice implementations.
Best Practice Standards ISO20000, BS15000, ISO17799 and ISO9000 each require a
management system framework to be in place.
Work Package 1:Understand the Requirements
- Attend appropriate training
- Internal awareness training of the project team [Use PCAP Training Modules]
- Extract requirements from COBIT/ITIL/BS15000/ISO20000 [Already built into PCAP documents]
Work Package 2: Produce an IT Governance Design
- Assume at least 6 workshops at 5 people/3hours/ internal fully loaded hourly rate $40 = 90 hours x $40 = $3600.
[The PCAP IT Governance Design document can reduce this by 75% by offering a commonly used design that meets the requirements that you
can tune to your operating style][Saving: $2700 or 68 hours plus significant elapsed time saving in the project plan]
Work Package 3: Produce a Management System Framework Design
- Assume at least 8 workshops at 5 people/4hours/ internal fully loaded hourly rate $40 = 160 hours x $40 = $6400.
[The PCAP Framework Design document can reduce this by 75% by offering a design that meets the requirements that you
can tune to your operating style][Saving: $4800 or 120 hours plus significant elapsed time saving in the project plan]
Work Package 4: Develop and Document the Management System Framework Core Standards and Procedures
These standards and procedures must be documented and implemented first in order that all other procedures and standards
have a controlled Management Framework in which to operate. [ All are available from the PCAP Library see below for cost analysis ]
Policy, Standards, Procedures and Guidelines Development Cost:
Develop Management, Administrative and Operational Policies, Standards, Procedures and Guidelines
Work Stage 1: Development Workshop per Procedure
Assume on average 3 people/4 hours/internal hourly rate $40 = 12hours X $40 = $480
Work Stage 2:Formal Documentation of Workshop Output
Assume 1 person and available standard templates - 3hr = $120
Document development average internal cost per document approx. = $600 or 15 hours
Work Stage 3: First review and update of draft document [This is where you start if you buy-in from PCAP, Work Stage 1 and Work Stage 2 activity is already
completed at a fraction of the cost]
Work Stage 4: Second Review and update of draft document
Work Stage 5: Procedure Approval
Work Stage 6: Procedure Implementation Design and Planning
Work Stage 7: Procedure Training and Implementation
Work Stage 8: Procedure Assessment and Sign-Off
With typically 100 - 250 operational and technical documents to be developed, depending on your service scope and assuming 50% (technical documents will be customer specific) can be met by PCAP documents,
buying from the PCAP Library can make a direct saving of $30,000 - $75,000 (750 - 1875 hours) on content development project costs.
The TIME Case:
Buying-In PCAP products will reduce the timescale of your best practice project
- Management Framework development timescale can be reduced by 50%
- Policy, standards, procedures content development stage can be reduced by 70-80%
- Overall implementation timescale can be reduced by 40-50%
- Shorter timescale means less disruption to operating team outputs
- Compliance/alignment to COBIT/ITIL/ISO20000 standard will be achieved more quickly
- Organisational and financial benefits of best practice will be realised more quickly
The QUALITY Case:
Buying-In PCAP products will increase the quality of your best practice solution
- PCAP products are already aligned with each element of each standard
- PCAP products have been analysed and developed by experts
- All products are based on years of experience across many assignments
- All products go through a multi stage expert review and approval process
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